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Buyers and Sellers | 2 Posts
Curious Agents | 7 Posts
English
January
15

January 15th, 2025 by

Communication is the simplest and least costly thing an agent can provide to clients and/or agents on the other side of a transaction, yet it also makes the biggest difference.

No one is too busy to respond to a text, email or phone call in a timely manner. If you are driving, then set up an auto response. If you are going to church or dinner or showings or a concert, etc... set up an auto response and let people know when you will respond.

If you think you know why someone is calling you and you don't have the answer... do NOT ignore the call. Answer and let them know when you will call them back whether you have an answer or not. Why? It removes the doubt, stress and assumptions people are forced to make when there isn't clarity.

If you get an email, please respond... even if it just says "Received" and even if they didn't ask for a response.

If you tell someone you will call them by 5pm and they call you at 3... answer and remind them that you are reliable, assure them that you honor your commitments and will call them by 5. When you build that trust, it shouldn't happen as often.

If you know a client is high maintenance, ask them when they would like another update. When it is their choice, it makes it very difficult for them to complain.

I am convinced that the smoothness of a transaction is directly related to the frequency of communication between agent to agent and agents to clients.

If you want to set boundaries... feel free, but be clear and be consistent and do what you say you will do when you say you will do it.
Categories: Curious Agents
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